Effective Date: August 5, 2026
1. Who We Are
1.1 This Privacy Policy describes how Brain Food Productions, LLC, a Nevada limited liability company conducting business under the trade names Premium Audio Services, Brainfood Advertising, and Studio Park Design (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information.
1.2 This Policy applies to https://www.premiumaudioservices.com and any related pages, online store, forms, and services we operate (the “Site”), and to personal information we collect in the course of providing audio production services.
1.3 This Policy is incorporated by reference into our Terms of Service at https://www.premiumaudioservices.com/terms-of-service/. Where this Policy conflicts with the Terms of Service on any matter of intellectual property, licensing, or payment, the Terms of Service control. Ownership and licensing of work we produce is governed by Sections 11 and 12 of the Terms of Service, not by this Policy.
2. Information We Collect
2.1 Information you give us. Name; email address; telephone number; mailing and billing address; business name, entity type, and state of formation; the name of an authorized signatory; project briefs, episode notes, and production instructions; survey responses; and any content of messages you send us.
2.2 Account information. Where you create an account, we collect your username, a hashed password, order history, and saved preferences. We never store passwords in readable form.
2.3 Order and transaction information. Products or services purchased, order value, order date, invoice and payment status, and billing records. We do not collect or store full payment card numbers. Card and bank details are collected and processed directly by our payment processors, including PayPal, under their own privacy policies.
2.4 Client Materials. Raw audio, manuscripts, scripts, intro and outro assets, music, artwork, and other content you upload to us for production, together with any platform, hosting, or distributor credentials you choose to provide. Our handling of Client Materials is described in Section 8.
2.5 Information collected automatically. Browser type and version, operating system, language preference, referring website, pages viewed, date and time of each request, approximate location derived from IP address, and IP address. IP addresses collected through Google Analytics are anonymized.
2.6 Cookies and similar technologies. Described in Section 5.
2.7 Information we do not seek. We do not knowingly collect Social Security numbers, government identification numbers, financial account numbers, precise geolocation, biometric data, or information about health, race, religion, sexual orientation, or union membership. Please do not send us this information.
2.8 Voice recordings and AI training. Client Materials routinely contain recorded human voices. We treat recorded voice content as confidential Client Material under Section 8. We do not use recorded voices, Client Materials, Review Copies, or Deliverables to build, train, or refine any voice model, style model, or machine learning system. We engage subcontractors under written agreements that impose the same restriction.
3. How We Use Information
3.1 We use personal information to: provide, deliver, and support the services you request; process orders, invoices, and payments; communicate with you about projects, quotes, and account matters; respond to enquiries and support requests; send administrative and transactional messages; send marketing communications where you have not opted out; operate, secure, and improve the Site; understand how visitors use the Site in aggregate; measure the effectiveness of our advertising and communications; comply with legal obligations; and establish, exercise, or defend legal claims, including the collection of unpaid amounts and the enforcement of our music licences under Section 12 of our Terms of Service.
3.2 Text messages. Where you provide a mobile telephone number, we may contact you by SMS regarding your project, your account, delivery of work, or amounts owed. Message and data rates may apply. Reply STOP to opt out of non-transactional messages, or HELP for assistance. We do not send marketing text messages without your prior express written consent.
3.3 Delivery and watermarking. Work delivered for your review is supplied as a Review Copy, which may carry an audible or inaudible watermark or identifier associating that file with your account, as described in Section 11.11 of our Terms of Service. We use these identifiers solely to establish the origin of a file and to enforce our licence terms.
4. Sources of Information
We collect personal information directly from you; automatically from your device when you use the Site; from our payment processors in connection with transactions; and from analytics and hosting providers acting on our behalf. We do not purchase personal information from data brokers.
5. Cookies and Tracking Technologies
5.1 What cookies are. Cookies are small files placed on your device by a website. We use them to operate the Site, remember preferences, and measure usage.
5.2 Essential cookies. Strictly necessary to deliver Site functionality, including shopping cart, account login, and checkout operation. These cannot be switched off through our consent tool, but you can block or delete all cookies through your browser settings. Doing so may prevent parts of the Site from working.
5.3 Analytics cookies. Used to understand how visitors navigate the Site.
5.4 Advertising cookies. Third parties may place cookies on the Site to measure advertising performance and to serve advertisements. Information collected by these third parties is governed by their own privacy policies. See Section 6.4 for how this affects your rights under California law.
5.5 Your choices. You may accept or reject non-essential cookies using the consent control on the Site, and may change your choice at any time through that control. Continuing to browse or scroll does not constitute consent to non-essential cookies. You may also configure your browser to reject cookies; instructions are in your browser’s help menu.
5.6 Web beacons. We use web beacons, also called clear GIFs, in web pages and HTML email messages to understand which content and messages are effective and whether emails have been opened.
5.7 Google Analytics. We use Google Analytics with IP anonymization enabled. You can opt out across all sites using the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
5.8 Global Privacy Control. We recognize and honor the Global Privacy Control (GPC) browser signal as a valid opt-out request.
5.9 Cross-site tracking disclosure. Third-party advertising and analytics providers may collect information about your online activities over time and across third-party websites. We do not ourselves track your activity across other websites after you leave the Site.
5.10 Audio and video players. Our portfolio and sample players may load media from third-party hosts, including Vimeo and YouTube, which set their own cookies when a player loads. Their practices are governed by their own privacy policies.
6. How We Share Information
6.1 Categories of recipients. We disclose personal information to: payment processors, including PayPal, to process transactions; website hosting, email, and IT service providers, including transactional email providers used to send order confirmations, receipts, and delivery notifications; file-transfer and cloud storage providers; analytics providers, including Google; advertising and marketing platforms; media hosting providers used for our portfolio; subcontractors and independent contractors engaged to perform services, under written agreements imposing confidentiality obligations; professional advisers, including attorneys and accountants; collection agencies, attorneys, courts, and assignees where necessary to collect amounts owed or enforce our rights; and a successor entity in connection with a merger, acquisition, financing, or sale of assets.
6.2 Legal disclosure. We may disclose information where required by law, subpoena, court order, or governmental request, or where we believe disclosure is necessary to protect our rights, enforce our Terms of Service, investigate fraud or unlicensed use of our music or Deliverables, or protect the safety of any person.
6.3 Aggregate information. We may perform statistical analysis of user behavior and share the results with advertisers and partners in aggregate or de-identified form only. No individually identifying information is included.
6.4 Sale and sharing. We do not sell personal information for money, and we have not received monetary consideration for personal information in the preceding twelve months. However, our use of third-party advertising and analytics technologies described in Sections 5.3, 5.4, and 5.10 may constitute a “sale” or “sharing” of personal information as those terms are defined under California law, which do not require an exchange of money. You may opt out at any time using the cookie control on this Site, by enabling Global Privacy Control in your browser, or by contacting privacy@premiumaudioservices.com. We do not sell or share the personal information of consumers we know to be under sixteen (16) years of age.
6.5 Your correspondence. We do not sell or otherwise release the names or email addresses of people who write to us. Your correspondence with us remains private.
6.6 We never share Client Materials. We do not disclose, license, sell, or otherwise make available your raw audio, manuscripts, or unreleased recordings to any third party, except to subcontractors performing the Services under written confidentiality agreements, to third-party platforms at your direction under Section 8.6, or where required by law.
7. Your Privacy Rights
7.1 Nevada residents
Under Nevada Revised Statutes 603A.300 to 603A.360, a Nevada consumer may submit a verified request directing us not to sell any covered information we have collected or will collect about them.
You may submit a verified request to our designated request address:
privacy@premiumaudioservices.com
or by mail to: Brain Food Productions, LLC, Attn: Privacy, 5940 S. Rainbow Blvd., Las Vegas, NV 89118
We will respond to a verified request within sixty (60) days of receipt. Where reasonably necessary, we may extend that period by up to thirty (30) additional days and will notify you if we do.
7.2 California residents
We provide the following rights to California residents as a matter of policy, whether or not we meet the applicable statutory thresholds in a given year:
- Right to know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties to whom we disclosed it.
- Right to delete personal information we have collected, subject to legal exceptions, including our need to complete a transaction, comply with a legal obligation, or establish or defend legal claims.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information, as described in Section 6.4.
- Right to limit the use of sensitive personal information. As stated in Section 2.7, we do not seek to collect sensitive personal information.
- Right to non-discrimination. We will not deny services, charge different prices, or provide a different level of service because you exercised a privacy right.
To exercise these rights, contact us at privacy@premiumaudioservices.com or (747) 363-7350. We will verify your identity using commercially reasonable means before responding, and will respond within forty-five (45) days, extendable by a further forty-five (45) days with notice to you. You may use an authorized agent, who must provide written proof of authority.
7.3 All visitors
Regardless of where you live, you may: request access to the personal information we hold about you; request correction of inaccurate information; request deletion, subject to legal exceptions; and opt out of marketing communications at any time using the unsubscribe link in any marketing email, by replying STOP to any text message, or by contacting us. Opting out of marketing does not stop transactional or account messages.
7.4 Appeals
If we decline a request made under this Section, we will explain why. You may appeal by replying to our response or writing to privacy@premiumaudioservices.com with the word “Appeal” in the subject line. We will respond to an appeal within forty-five (45) days and, if we deny it, will tell you how to contact your state attorney general.
7.5 Reviewing and updating your information
To review, correct, or update personal information you have provided, contact us at privacy@premiumaudioservices.com. Where you have an account or have placed an order through the Site, you may also update your details through your account. We will action verified requests without charge.
7.6 EEA, UK, and Swiss residents
Where the General Data Protection Regulation or UK GDPR applies to our processing, you additionally have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your supervisory authority. Our lawful bases are: performance of a contract, for providing services; legitimate interests, for Site security, analytics, debt recovery, enforcement of our intellectual property rights, and the embedding and retention of file identifiers as described in Section 3.3; consent, for non-essential cookies and marketing; and legal obligation, where applicable.
8. Client Materials and Confidentiality
8.1 Where you engage us for services, we handle Client Materials on your behalf and in accordance with your instructions and Section 16 of our Terms of Service. We use Client Materials solely to perform the services.
8.2 Where Client Materials contain personal information about third parties — for example, narrators, guests, or contributors heard in your recordings — you are responsible for the lawful basis for that processing and for obtaining all necessary consents and releases, as set out in Section 15.1 of our Terms of Service.
8.3 Where you supply platform, hosting, or distributor credentials, we use them solely to perform the services and store them using reasonable safeguards. You are responsible for revoking access and rotating credentials when the engagement ends.
8.4 We retain Client Materials for ninety (90) days following completion or termination of an engagement, after which we may delete them, as set out in Section 10.6 of our Terms of Service.
8.5 We treat unreleased recordings and unpublished manuscripts as confidential and will not publish, share, or use them in our portfolio without your permission, as set out in Sections 11.8 and 16 of our Terms of Service.
8.6 Publishing on your behalf. Where you authorize us to upload or publish a Deliverable to your hosting platform, distributor, or retailer, we transmit that content and any required metadata to that third party using the credentials you supply. Once transmitted, the content is subject to that third party’s terms and privacy practices, over which we have no control.
9. International Transfers
9.1 We are located in the United States and process information there. We do not target our services to the European Economic Area, the United Kingdom, or Switzerland.
9.2 Where we receive personal information from those regions, we process it under an appropriate lawful transfer mechanism and will enter into the European Commission’s Standard Contractual Clauses or the UK International Data Transfer Addendum on request.
9.3 We do not claim, and have never held, certification under the EU-US Privacy Shield or the Swiss-US Privacy Shield. Those frameworks were invalidated and no longer provide a lawful basis for transfer. We are not currently self-certified under the EU-US Data Privacy Framework.
10. Data Security
We maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we hold, including access controls, encrypted transmission, and restriction of personally identifiable information and Client Materials to staff and contractors who need them. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach of the security of system data affecting your personal information, we will notify you as required by NRS 603A.220 and any other applicable law.
11. How Long We Keep Information
11.1 We retain personal information for as long as necessary to provide services, then: contact and enquiry records for three (3) years after last contact; account records for three (3) years after the account is closed; transaction, invoice, and tax records for seven (7) years; Client Materials for ninety (90) days after engagement completion; and analytics data for no longer than fourteen (14) months.
11.2 We retain records of Deliverables and of music licences granted under Section 12 of our Terms of Service for the duration of the licence plus six (6) years. Records retained under this Section consist of licence terms, delivery dates, and file identifiers — not the audio content itself, which is deleted in accordance with Section 8.4.
11.3 We may retain information longer where necessary to establish, exercise, or defend legal claims, including collection of unpaid amounts and enforcement of licence terms.
12. Children
The Site is intended for adults and for business use. We do not knowingly collect personal information from anyone under sixteen (16) years of age, and we do not knowingly sell or share the personal information of anyone under sixteen. If you believe a child has provided us personal information, contact us at privacy@premiumaudioservices.com and we will delete it.
13. Third-Party Sites
The Site contains links to other websites, including social media, portfolio hosts, and distributor platforms, whose privacy practices differ from ours. We are not responsible for the content or privacy practices of those sites. Review their privacy policies before providing personal information.
14. Surveys and Communications
We periodically conduct surveys and ask for contact information such as your email address. Participation is voluntary. We use survey contact information to follow up where necessary and use survey results to improve our services. You may opt out of future communications at any time as described in Section 7.3.
15. Changes to This Policy
15.1 We may update this Policy from time to time. When we do, we will revise the Version number and the Last Updated date at the top of this page and post the updated Policy at this URL.
15.2 Where a change materially affects how we handle personal information already collected, we will provide notice at least thirty (30) days before the change takes effect, by email to the address we hold for you or by conspicuous notice on the Site.
15.3 We encourage you to review this Policy periodically. Your continued use of the Site after the effective date of a change constitutes acceptance of the updated Policy.
16. Contact Us and Designated Request Address
For questions about this Policy, to exercise any right described in Section 7, or to correct information you have provided:
Brain Food Productions, LLC
d/b/a Premium Audio Services
Attn: Privacy
5940 S. Rainbow Blvd.
Las Vegas, NV 89118
United States
Privacy and designated request address: privacy@premiumaudioservices.com
General: info@premiumaudioservices.com
Telephone: (747) 363-7350